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Returns / Refunds


Cancellation, Returns and Refunds

Cancellation

1.1 It is your responsibility to return cancelled/non-faulty goods, at your expense to Devonshire Living, Bideford EX39 3DX, within 14 days of cancellation. If you are unable to do so, at a cost to you Devonshire Living may be able to collect the item.

1.2 We will issue you with a return number, which must be quoted on return paperwork. You have a statutory duty to take reasonable care of the items and we would request that you retain the original packaging for return. If the original packaging is not available we request that you return the goods in a suitable manner to ensure there is no risk of damage in transit. If you fail to take reasonable care of the goods before returning them to us and this results in damage or deterioration, we will charge you for the reduction in value.

1.3 The goods must be returned in the same condition as you received them.

1.4 If you choose to cancel your order after it has been dispatched from our warehouse, return charges will apply. To try and avoid unwanted items being dispatched, please let us know immediately if you wish to cancel your order.

Our Customer Service team can be contacted in writing via email or by telephone. Our team will resolve the matter as quickly and conveniently as possible. Our lines are open Mon-Sat 09:00am-5:00pm. These calls are charged at approx 9p per minute from a BT landline. This may differ depending on your network or mobile provider. You can also contact us in writing via email at bideford@devonshirepine.co.uk.

Returns are charged at £45 per item.

Returns and Refunds

1.5 For damaged or faulty goods you have a 30 period in which to reject the item(s).  Depending on the nature of the fault, we may choose to firstly inspect the damage to assess whether a repair or replacement is most appropriate.  Once repair or replacement is carried out, if the fault remains, you still retain the right to a full refund. If you wish to return a faulty item please call us on 01237 421900 or contact us in writing via email at bideford@devonshirepine.co.uk as soon as possible.

After 30 days (and up to 6 months), you have to give us the opportunity to replacement or repair the faulty item(s). You can choose which, however, we can refuse if we can show that your choice is disproportionately expensive compared to the alternative. If our attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.

You're entitled to a full or partial refund instead of a repair or replacement if any of the following are true:

·         The cost of the repair or replacement is disproportionate to the value of the goods or digital content

·         A repair or replacement is impossible

·         A repair or replacement would be significantly inconvenient

·         The repair would take unreasonably long

·         The repair has been unsuccessful.

If a repair or replacement is not possible, or the attempt at repair fails or the first replacement also turns out to be defective, you have a further right to reject the goods for a full or partial refund. If you don't want a refund and still want your product repaired or replaced, you have the right to request the retailer makes further attempts at a repair or replacement.

In order to help us understand the damage/fault you are experiencing, sending us some photographs of the damage/fault and product label would be very helpful.

You can send these to us via bideford@devonshirepine.co.uk.

See above when referring to cancelled goods for returning.

1.6 The collection is only available from the delivery address of where the goods were delivered. When we have agreed on a collection date with you please ensure you are available on the date of collection and there is safe and clear access to the property. Should any windows or doors need to be removed to allow access it is your responsibility to arrange this.  If you the customer are not going to be available for collection, you must notify us in advance of a nominated adult who will be present. If we are unable to gain access to collect the goods on the confirmed date, through no fault of our own, return charges will be applied.

If you are unavailable, for whatever reason, please inform us 48 hours before collection, we can then organise another collection date.


Refunds

1.7 If you are returning the goods because you have cancelled them we will issue your refund within 14 days of the date you gave us notice. In such cases, we will refund the full price of the product, minus any applicable return fees for goods received back complete.

The refund will only be authorised after we have carried out a full inspection of the returned goods and it is deemed the above conditions have been met.

If it is deemed the product has incurred damage or loss caused by undue care of the product or evidence of use beyond the handling necessary to see whether goods are as expected, which leads to diminished value, we can deduct monies from the amount refunded.

1.8 For faulty goods, we will examine the items upon return to confirm the fault. We will then issue a refund within 14 days of notification if no replacement product is required.

1.9 A refund will be issued via the same method of payment originally used to pay for your purchase.

1.10 Subject to your statutory rights, products altered by you may still be returned, providing the alteration of the goods did not cause the original fault in the first instance.