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Delivery Information



We deliver throughout North Devon, North East Cornwall and West Somerset as detailed in the map above.  Orders from elsewhere in Cornwall will always be considered on a POA basis. 


Delivery Questions Answered

Q. How much does the delivery cost?

Delivery is charged (or not!) according to the delivery areas we cover, the value and nature of the order.  For example, new ordered product exceeding £300 in value will be delivered free of charge in most areas on the map shown, whereas your order for heavily discounted factory clearance or seconds will involve a relatively small charge of £20.   You will always be made aware of any delivery charges at time of order.  


Q.  Who will be delivering my order?

Your order will be delivered by our two-man delivery team using our own transport.  

 

Q.  What size vehicles do you use for deliveries?

We use Luton style vans, similar to small removal vans.  If vehicle access to your delivery address may prove problematic please let us know before the scheduled delivery date.

 

Q.  Do you deliver to the room of my choice?

Our delivery service obligations are split into two parts. We will always strive to deliver your order to the inside of your property.  Once inside, as a courtesy service to you we always aim to deliver to your preferred room of choice, providing to do so does not put our delivery team at risk of personal injury or does not risk damage to your property or indeed, the goods.  Further details are available in our Terms & Conditions.   

 

Q.  When will all my items arrive?

We endeavour to deliver your items within the dispatched time stated alongside the individual product. In the case where your order contains multiple items, we will endeavour to deliver your items to the longest lead-time quoted.

 

Q. Will all my items be delivered together?

We won’t deliver an order until it is complete. If there is a stock issue with an item you have ordered we will inform you as soon as possible and offer you the option to cancel your order or re-select a different product. In the instance of a cancellation, a full refund will be issued.


Q. How far do you deliver?

We only deliver to the postcode regions shown on the map above plus some areas of Cornwall.

Beyond these regions we recommend ordering our products through one of our nationwide stockists.   Please contact our factory office on 01237 471872 for details of your nearest independent Devonshire stockist.